Warranty

Warranty Registration

Products which come with local warranty will be delivered with a Warranty Registration card which provides instructions to register the product's warranty. Alternatively, please register your product warranty here.

Warranty registration should be completed within 7 days of receiving the product to be considered valid. 

Any defects found in the product must be promptly reported by purchasers within 7 days from date of product receipt. Failure to report defects within this timeframe will void any warranty claims.

Warranty coverage does NOT include :

  1. Cosmetic damages (scratches, blemishes, manufacturing cosmetic imperfections)
  2. Products that have been damaged directly or indirectly from the use of a third party product.
  3. Products damaged as a result of washing with water or in constant contact with water.
  4. Products damaged as a result of connection to current or voltage sources that are otherwise marked on the product itself.
  5. Products damaged as a result of misuse caused by improper repair.
  6. Products for which a consumer has no Proof of Purchase or for which the applicable Warranty Period has expired.
  7. Products damaged as a result of wear and tear.
  8. Product damaged as due to improper used, mishandling, accident or failure to follow operating instructions. 

Warranty Claims

Warranty claims can only be made for products with a valid warranty registration. All servicing, warranty assessment, and repair for products purchased from Brew Simply Co. is carried out at our Singapore location. Items requiring servicing must be sent to us in Singapore, at the customer's cost, before any assessment can begin.

Please contact us at hello@brewsimply.co before sending anything back. We'll confirm the issue, tell you whether a return is necessary, and provide the return address. Items sent without prior confirmation may be refused or delayed. Brew Simply Co. will not responsible for any goods that are damaged due to improper use. 

  • Return shipping to us is the customer's responsibility, including any duties, taxes, or customs charges. We recommend a tracked service; we are not responsible for items lost or damaged in transit to us.
  • Return shipping back to you is covered by us for confirmed manufacturing defects within the warranty period. For all other cases — out-of-warranty repairs, servicing requests, or issues found not to be manufacturing defects — return shipping is charged to the customer.
  • International orders: the above applies regardless of where the order was shipped. We are not able to arrange local servicing, drop-off, or repair outside Singapore, and we cannot cover international return shipping costs.